advanced IVR usage
June 5th, 2019

Use IVR On A Higher Level In Your Company

While many consider it a nuisance, if you use interactive voice response technology correctly it can actually save your leads and customers a headache. Do you know how to take your IVR system to the next level and use it more effectively? Find out what you should be doing with the IVR you use at your company.

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Direct Mail Tracking
May 22nd, 2019

Your Direct Mail Tracking Needs One Simple Technique

With the explosion of digital marketing in recent years, it might seem like direct mail has fallen by the wayside. If you employ effective call tracking techniques in your direct mail campaigns, though, you can generate some massive returns.

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SMS Teamwork With Call Tracking
May 8th, 2019

Teamwork When Handling SMS With Call Tracking Capabilities

SMS messaging should be a part of your team’s capabilities by now. If you don’t give your agents the ability to communicate via SMS, you’re far behind. Find out more about text messaging and why it needs to be in your call center’s arsenal.

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Testing Print Ads
April 24th, 2019

It’s Simple To A/B Test Print Campaigns With Call Tracking

The digital age made a marketer’s life much easier in terms of tracking return. Today’s digital marketers can adjust campaigns on the fly based on the data gathered. Print advertising is a slower switch but call tracking gives you the ability to find out which campaigns prove effective.

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April 10th, 2019

Maintaining Positivity On Inbound Customer Service Calls

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

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