Business

advanced IVR usage

Use IVR On A Higher Level In Your Company

June 5th, 2019

While many consider it a nuisance, if you use interactive voice response technology correctly it can actually save your leads and customers a headache. Do you know how to take your IVR system to the next level and use it more effectively? Find out what you should be doing with the IVR you use at your company.

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How Are Spam Calls Affecting Your Business?

March 27th, 2019

Spam calls are a nuisance when they hit your personal phone. It’s a different story when spammers block up your company’s phone lines, though. Do you know how to keep these numbers from reaching your business lines?

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freelancer call routing

How To Manage Your On-Call Employees With Call Tracking

February 13th, 2019

Business models continue changing every year. The freelance economy is taking the world by storm with thousands of employees working from home. If you run a call center, how can you use this part-time, remote workforce to your advantage?

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Free Port In and Out: How Easy Is It?

January 16th, 2019

A familiar phone number carries a lot of confidence with it. Read about the ease of carrying contact details with you as you upgrade your telephone systems through time.

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How Call Tracking Will Increase Your Fundraising Efforts

January 2nd, 2019

Have your fundraising efforts been coming up short? Learn about how call tracking will help you achieve your goals and beyond.

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