Customer Service

Maintaining Positivity On Inbound Customer Service Calls

April 10th, 2019

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

Read More
e-commerce customer service

How Call Tracking Will Improve Your E-commerce Business

October 24th, 2018

Automation is what makes e-commerce a great solution however there are still online stores that do not use automation for their calls. Find out how your e-commerce business can improve customer service and the entire experience for online shoppers efficiently and effectively.

Read More