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No one likes awkward silence, and that means on the phone too. Customers might get more frustrated without something to listen to on holds and transfers. What type of music is best, though, and when should you play it? Find out the answers to these questions and more.
SMS messaging should be a part of your team’s capabilities by now. If you don’t give your agents the ability to communicate via SMS, you’re far behind. Find out more about text messaging and why it needs to be in your call center’s arsenal.
From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.
Automation is what makes e-commerce a great solution however there are still online stores that do not use automation for their calls. Find out how your e-commerce business can improve customer service and the entire experience for online shoppers efficiently and effectively.
