Customer Service

SMS Teamwork With Call Tracking

Teamwork When Handling SMS With Call Tracking Capabilities

May 8th, 2019

SMS messaging should be a part of your team’s capabilities by now. If you don’t give your agents the ability to communicate via SMS, you’re far behind. Find out more about text messaging and why it needs to be in your call center’s arsenal.

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Maintaining Positivity On Inbound Customer Service Calls

April 10th, 2019

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

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e-commerce customer service

How Call Tracking Will Improve Your E-commerce Business

October 24th, 2018

Automation is what makes e-commerce a great solution however there are still online stores that do not use automation for their calls. Find out how your e-commerce business can improve customer service and the entire experience for online shoppers efficiently and effectively.

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