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Call center productivity can by analyzed by a variety of metrics depending on your industry. Applying a system to score your calling agents is essential to routing your agents properly to appropriate tasks and streamline your customer experience.
Having high numbers of people viewing your website is great but it won’t help if they don’t take the action you want them to take. Whether that’s signing up for your email list, requesting a quote, or purchasing a product, they must take action. Do you know how to get your website visitors to convert?
Upgrading from an IVR with robotic voice can have a dramatic impact on your sales conversions. Aside from being friendlier, a modern IVR can offer benefits you may not have thought about yet.
