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SMS messaging should be a part of your team’s capabilities by now. If you don’t give your agents the ability to communicate via SMS, you’re far behind. Find out more about text messaging and why it needs to be in your call center’s arsenal.
The digital age made a marketer’s life much easier in terms of tracking return. Today’s digital marketers can adjust campaigns on the fly based on the data gathered. Print advertising is a slower switch but call tracking gives you the ability to find out which campaigns prove effective.
From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.
Spam calls are a nuisance when they hit your personal phone. It’s a different story when spammers block up your company’s phone lines, though. Do you know how to keep these numbers from reaching your business lines?
Upgrading from an IVR with robotic voice can have a dramatic impact on your sales conversions. Aside from being friendlier, a modern IVR can offer benefits you may not have thought about yet.
