Call Management

Grow Your Business

Grow Your Agency In 2019 With White Label Call Tracking

September 11th, 2019

You might not understand just how valuable white label features are. You unify each platform you use instead of looking like you spread your services across multiple brands. Do you realize the power of white labeling the platforms you use for your clients?

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ringback tones for customer service

Using Ringback & Hold Music To Improve User Experience

July 17th, 2019

No one likes awkward silence, and that means on the phone too. Customers might get more frustrated without something to listen to on holds and transfers. What type of music is best, though, and when should you play it? Find out the answers to these questions and more.

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advanced IVR usage

Use IVR On A Higher Level In Your Company

June 5th, 2019

While many consider it a nuisance, if you use interactive voice response technology correctly it can actually save your leads and customers a headache. Do you know how to take your IVR system to the next level and use it more effectively? Find out what you should be doing with the IVR you use at your company.

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SMS Teamwork With Call Tracking

Teamwork When Handling SMS With Call Tracking Capabilities

May 8th, 2019

SMS messaging should be a part of your team’s capabilities by now. If you don’t give your agents the ability to communicate via SMS, you’re far behind. Find out more about text messaging and why it needs to be in your call center’s arsenal.

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Maintaining Positivity On Inbound Customer Service Calls

April 10th, 2019

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

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