Call Management

advanced IVR usage

Use IVR On A Higher Level In Your Company

June 5th, 2019

While many consider it a nuisance, if you use interactive voice response technology correctly it can actually save your leads and customers a headache. Do you know how to take your IVR system to the next level and use it more effectively? Find out what you should be doing with the IVR you use at your company.

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SMS Teamwork With Call Tracking

Teamwork When Handling SMS With Call Tracking Capabilities

May 8th, 2019

SMS messaging should be a part of your team’s capabilities by now. If you don’t give your agents the ability to communicate via SMS, you’re far behind. Find out more about text messaging and why it needs to be in your call center’s arsenal.

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Maintaining Positivity On Inbound Customer Service Calls

April 10th, 2019

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

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How Are Spam Calls Affecting Your Business?

March 27th, 2019

Spam calls are a nuisance when they hit your personal phone. It’s a different story when spammers block up your company’s phone lines, though. Do you know how to keep these numbers from reaching your business lines?

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How Much Call Tracking Does Your Company Need?

February 27th, 2019

Call tracking isn’t a single-lane solution. There are multiple levels, each with their own capabilities and tailored for specific business needs. If you’re trying to decide which level of call tracking to start out with, ask yourself these five questions.

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