Call Routing

How Are Spam Calls Affecting Your Business?

March 27th, 2019

Spam calls are a nuisance when they hit your personal phone. It’s a different story when spammers block up your company’s phone lines, though. Do you know how to keep these numbers from reaching your business lines?

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Why An Old IVR With Robotic Voice Could Be Ruining Your Conversion Rate

March 13th, 2019

Upgrading from an IVR with robotic voice can have a dramatic impact on your sales conversions. Aside from being friendlier, a modern IVR can offer benefits you may not have thought about yet.

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freelancer call routing

How To Manage Your On-Call Employees With Call Tracking

February 13th, 2019

Business models continue changing every year. The freelance economy is taking the world by storm with thousands of employees working from home. If you run a call center, how can you use this part-time, remote workforce to your advantage?

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