Call Routing

advanced IVR usage

Use IVR On A Higher Level In Your Company

June 5th, 2019

While many consider it a nuisance, if you use interactive voice response technology correctly it can actually save your leads and customers a headache. Do you know how to take your IVR system to the next level and use it more effectively? Find out what you should be doing with the IVR you use at your company.

Read More
SMS Teamwork With Call Tracking

Teamwork When Handling SMS With Call Tracking Capabilities

May 8th, 2019

SMS messaging should be a part of your team’s capabilities by now. If you don’t give your agents the ability to communicate via SMS, you’re far behind. Find out more about text messaging and why it needs to be in your call center’s arsenal.

Read More

How Are Spam Calls Affecting Your Business?

March 27th, 2019

Spam calls are a nuisance when they hit your personal phone. It’s a different story when spammers block up your company’s phone lines, though. Do you know how to keep these numbers from reaching your business lines?

Read More

Why An Old IVR With Robotic Voice Could Be Ruining Your Conversion Rate

March 13th, 2019

Upgrading from an IVR with robotic voice can have a dramatic impact on your sales conversions. Aside from being friendlier, a modern IVR can offer benefits you may not have thought about yet.

Read More
freelancer call routing

How To Manage Your On-Call Employees With Call Tracking

February 13th, 2019

Business models continue changing every year. The freelance economy is taking the world by storm with thousands of employees working from home. If you run a call center, how can you use this part-time, remote workforce to your advantage?

Read More