Customer Service

Healthcare Professionals Discussing Call Tracking Data

Why All Healthcare Professionals Should Use Call Tracking

October 23rd, 2019

The healthcare industry loses roughly $150 billion a year on missed appointments alone. Call tracking helps you track down those calls, and get better data on the calls you answer. Whether you manage your phones in-house or outsource to an answering service, call tracking is sure to increase your insights. Find out what your practice is missing without call tracking.

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Grow Your Business

Grow Your Agency In 2019 With White Label Call Tracking

September 11th, 2019

You might not understand just how valuable white label features are. You unify each platform you use instead of looking like you spread your services across multiple brands. Do you realize the power of white labeling the platforms you use for your clients?

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ringback tones for customer service

Using Ringback & Hold Music To Improve User Experience

July 17th, 2019

No one likes awkward silence, and that means on the phone too. Customers might get more frustrated without something to listen to on holds and transfers. What type of music is best, though, and when should you play it? Find out the answers to these questions and more.

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advanced IVR usage

Use IVR On A Higher Level In Your Company

June 5th, 2019

While many consider it a nuisance, if you use interactive voice response technology correctly it can actually save your leads and customers a headache. Do you know how to take your IVR system to the next level and use it more effectively? Find out what you should be doing with the IVR you use at your company.

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Maintaining Positivity On Inbound Customer Service Calls

April 10th, 2019

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

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