Inbound Calls

Call Tracking Vanity Number

Did Call Tracking Kill The Vanity Number?

September 25th, 2019

The biggest benefit of a vanity number is how easy it is for customers to remember it by heart and you later. The downside is your inability to use call tracking to find out where your customers found your number. Which option is best for you?

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Call Tracking Success

4 Reasons Why Your Business Can’t Survive Without Call Tracking

August 14th, 2019

Is call tracking software in your arsenal? If you don’t have a way to track calls across various print ads and internal communications, then you are behind the times. These four reasons your business needs to utilize call tracking will be sure to leave you wanting more.

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Direct Mail Tracking

Your Direct Mail Tracking Needs One Simple Technique

May 22nd, 2019

With the explosion of digital marketing in recent years, it might seem like direct mail has fallen by the wayside. If you employ effective call tracking techniques in your direct mail campaigns, though, you can generate some massive returns.

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Maintaining Positivity On Inbound Customer Service Calls

April 10th, 2019

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

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freelancer call routing

How To Manage Your On-Call Employees With Call Tracking

February 13th, 2019

Business models continue changing every year. The freelance economy is taking the world by storm with thousands of employees working from home. If you run a call center, how can you use this part-time, remote workforce to your advantage?

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