Inbound Calls

Calling Agent Scoring

Are You Scoring Your Agents Based on Their Skill Level?

December 4th, 2019

Call center productivity can by analyzed by a variety of metrics depending on your industry. Applying a system to score your calling agents is essential to routing your agents properly to appropriate tasks and streamline your customer experience.

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Healthcare Professionals Discussing Call Tracking Data

Why All Healthcare Professionals Should Use Call Tracking

October 23rd, 2019

The healthcare industry loses roughly $150 billion a year on missed appointments alone. Call tracking helps you track down those calls, and get better data on the calls you answer. Whether you manage your phones in-house or outsource to an answering service, call tracking is sure to increase your insights. Find out what your practice is missing without call tracking.

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Call Tracking Vanity Number

Did Call Tracking Kill The Vanity Number?

September 25th, 2019

The biggest benefit of a vanity number is how easy it is for customers to remember it by heart and you later. The downside is your inability to use call tracking to find out where your customers found your number. Which option is best for you?

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Call Tracking Success

4 Reasons Why Your Business Can’t Survive Without Call Tracking

August 14th, 2019

Is call tracking software in your arsenal? If you don’t have a way to track calls across various print ads and internal communications, then you are behind the times. These four reasons your business needs to utilize call tracking will be sure to leave you wanting more.

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Direct Mail Tracking

Your Direct Mail Tracking Needs One Simple Technique

May 22nd, 2019

With the explosion of digital marketing in recent years, it might seem like direct mail has fallen by the wayside. If you employ effective call tracking techniques in your direct mail campaigns, though, you can generate some massive returns.

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