Inbound Calls

Direct Mail Tracking

Your Direct Mail Tracking Needs One Simple Technique

May 22nd, 2019

With the explosion of digital marketing in recent years, it might seem like direct mail has fallen by the wayside. If you employ effective call tracking techniques in your direct mail campaigns, though, you can generate some massive returns.

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Maintaining Positivity On Inbound Customer Service Calls

April 10th, 2019

From the agent to the call center, customer satisfaction is a concerted effort. Leaving customers with a positive experience is important, find out how agents can create that experience and learn how the call center plays a role in the customer satisfaction experience.

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freelancer call routing

How To Manage Your On-Call Employees With Call Tracking

February 13th, 2019

Business models continue changing every year. The freelance economy is taking the world by storm with thousands of employees working from home. If you run a call center, how can you use this part-time, remote workforce to your advantage?

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